Support among the services varies widely, from free WordPress.com account's only offering community support, to Jimdo's email-only service, to Wix's telephone-callback service—even for free accounts! Many of the site builders offer rich online support knowledge bases and FAQs, so there's a good chance you won't even need to contact the company. I test each service's support as part of the review process by asking about some less-common site-building procedures.
Where they should improve: Some of their templates are modern and slick looking, but most of them look a bit aged. A big limitation of the free plan is that your website will go down, every day, for one hour; if you ask me, this is a no go. It has some of the basic features and add-ons, but there are key elements missing (e.g. a blog or on-site search). When you change to a new template, all the content you had will be lost.
Design systems focus on translating brand aesthetics and approaches to functionality into modular components that can be mixed and matched to meet (ideally) any UI’s unique needs. When a design language is systemized, it simplifies decision-making, cuts down on development times, and frees up designers to work on higher-profile projects where design patterns haven’t already been established.
Thank you so much for your comprehensive review of the website builders. I’m a writer with a need to add affiiate advertising to a website and blog and I want to have E-commerce capability. #1: I basically want to upload articles I’ve written so I’ll have a digital archive. #2: Write a blog. #3: Sell products or affiliate products. I’ll continue to explore SiteBuilder, Wix and WordPress. I would not be able to pick these 3 without your reviews. Thanks again! 
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